TERMS OF SERVICE

Dear user, in order to give you the best shopping experience, we have formulated the following terms of service:

1. This mall sells high-quality chandelier products.

2. When completing registration and placing an order, you need to provide your real name and contact information.

3. The payment and delivery procedures will be completed within 3-7 working days.

4. Provide the courier tracking number after delivery so that customers can check the transportation progress in a timely manner.

5. Orders can be modified 24 hours before placing the order. Please contact customer service for assistance later.

6. You can return the goods without any reason within 7 days after receiving the goods, and the relevant costs will be borne by you.

7. Provide high-quality 24/7 online customer service and professional after-sales service.

8. We will ensure fair, just and honest transactions.

9. If there is a problem with the product, it will be repaired or replaced in accordance with national laws and regulations.

10. Support a variety of safe and preferential online payment methods.

11. We will announce updates via the website or email to assist customers.

12. We reserve the right to modify and interpret these Terms.

13.When completing your purchase, a billing statement including 'petmartstore.com' and the country code such as 'HK', 'UK', etc. would be displayed on the payment page and/or your card statement.

All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.

14. The privacy policy will ensure the security of customer information.

15. Thank you for your trust, we will serve you wholeheartedly!

Questions about the Terms of Service should be sent to us at support@petmartstore.com

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of a product.