SHIPPING
Dear users, to provide high-quality logistics services, we have formulated the following international transportation policies:
1. Logistics selection
By default, internationally renowned express services such as DHL and FedEx are used. Selection depends on product weight and destination.
2. Customization requirements
If you require a specific courier company, you can indicate this when placing your order and we will arrange a special service.
3. Delivery time
The standard completion time is 3-5 working days, and it can be extended by 1-2 days on statutory holidays.
4. Estimated delivery time
Ordinary express delivery takes 10-20 working days, but some areas or large items may take longer.
5. Signature Instructions
The recipient must be present to sign for receipt, otherwise it may be returned to the courier company.
6. Customs duties processing
Our quotes are all-inclusive and customers do not need to pay additional duties or handling fees.
7. Logistics tracking
After placing an order, provide the order number and you can check the courier company's APP to understand the progress in real time.
8. Problem handling
If there is a problem with express delivery, we will refund or reship.
9. Freight Standard
If there are any changes, we will notify you through website announcements.
If you have any questions, please contact customer service, we will serve you wholeheartedly!
Please contact this email support@petmartstore.com within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.