FAQ

Dear user, welcome to our online store, here are some FAQs:

Q1: How to ensure product quality?
A: All chandeliers are handmade and every detail is strictly controlled to ensure high quality.

Q2: What is the average delivery time?
A: It takes 7-18 working days, but it may take a little longer in some areas or special periods.

Q3: Can I customize my requirements?
A: Yes, please indicate your design requirements when placing your order, we will try our best to meet them.

Q4: How to check the order?
A: Provide the express delivery order number when placing an order. You can check the logistics progress in real time on the express company APP.

Q5: Can I modify my order?
A: If you haven't paid yet, you can modify it. If you have already paid, please contact customer service to help adjust the details.

Q6: Under what circumstances can returns be made?
A: Apply at your own expense within 7 days, and the product must be kept in good condition.

Q7: What payment methods are supported?
A: Support online payment, and other safe methods.

Q8: Does the product include warranty?
A: Yes, we provide regular replacement and repair services if there are quality problems.

If you have any other questions, please contact our online customer service and we will try our best to answer you.